How we work

Everything happens on a copy of your store, in writing, with your approval before anything goes live.

1. Audit

We test 8 key templates — home, a collection, a product, cart, search, a content page, contact and account — on desktop and mobile against WCAG 2.2 AA. Automated tests find part of the problems; we also go through every template with the keyboard and with screen readers (VoiceOver and NVDA). The report lists every finding with screenshots, the WCAG reference and how to fix it.

2. Fixes

Path A — we publish (Shopify, WooCommerce, BigCommerce)

We work on a copy of your theme (an unpublished theme on Shopify, a staging site on WooCommerce). You get a preview link and approve it in writing. We then publish, keeping a backup of your previous theme so we can roll back at any time, and check the home page, a product page and add-to-cart right away.

Path B — a patch for your developer (any platform)

If you have a developer, or your store runs on another platform, we deliver the fixes as a pull request or patch for your developer: one change per issue type, a change log and test steps. Your developer deploys it; we re-test afterwards.

3. Re-test and records

After the fixes we re-test and hand over a re-test report, a change log, a remediation summary letter (what was tested, against which standard, on which date, what was fixed, what remains and why) and an accessibility statement you can publish.

What is not included

• hosted checkout pages run by your platform (for example Shopify checkout)
• third-party apps and widgets (chat, reviews, pop-ups) — we report problems to you and the vendor
• external booking or ordering engines
• content added after the test date

We do not use overlay widgets, and we do not give legal advice. We document the technical work; your lawyer handles the legal side.