Terms of Service — StepFree Commerce
Last updated: 14 November 2026.
These terms apply to every audit, fix project, re-test and monitoring subscription ordered from StepFree Commerce, operated by Ákos Földesi, sole trader, Luxembourg (“we”, “us”). The client is the business named in the proposal or at checkout (“you”). Paying a StepFree Commerce payment link or invoice means you accept these terms.
1. What we do
1.1 We test the pages in scope against WCAG 2.2 level AA and, where ordered, fix the barriers we can fix in your theme or code. Scope, pages, path, prices and dates are those in the accepted proposal. 1.2 Path A (we publish): we work on a copy of your theme or a staging site, you approve a preview in writing, and we publish with a backup of the previous version. 1.3 Path B (patch): we deliver the fixes as a pull request or patch for your developer, with a change log and test steps. Your developer reviews and deploys them. 1.4 Not included: hosted checkout pages, third-party apps and widgets, external booking or ordering engines, and content added after the test date. Writing alt text for a whole product catalogue is quoted separately. 1.5 An extra template beyond the 8 in scope, or work beyond the fix budget in the proposal, needs a written change order before we do it.
2. What we do not do
2.1 This is a technical accessibility service, not legal advice. We do not represent you, and nothing we deliver is a legal opinion. 2.2 We do not claim or warrant that your website meets any law, and no deliverable is a certification. Our reports state what was tested, against which standard, on which date, what was fixed and what remains and why. 2.3 We do not use overlay widgets.
3. Your part
3.1 Give us the access described in our access guide, using the narrowest permission that works. 3.2 Keep a code freeze on the theme or code in scope during the fix window agreed in the intake form. 3.3 Give written approval (email is enough) of the preview before we publish (path A) and of any list of content changes before we apply it. 3.4 Tell us about deadlines, demand letters or lawsuits at intake, so we can plan the timing.
4. Prices and payment
4.1 Prices are those in the proposal, net. For business clients outside Luxembourg no Luxembourg VAT is added; EU business clients account for VAT under the reverse-charge rule and give us their VAT number. 4.2 Audits are paid 100% upfront. Fix projects are paid 50% upfront and 50% at preview approval (path A) or at delivery of the patch (path B). 4.3 If you order fixes within 60 days of receiving the audit report, the audit fee is credited against the fix project. 4.4 Monitoring is billed monthly and runs month to month; you can cancel any month and it stops at the end of the paid period. Clients of the US settlement deliverables pack may choose a 12-month term instead. 4.5 Monitoring scope: once a month we re-check the templates in scope with automated tests and a keyboard pass, check one recent product page, detect theme changes, and send a one-page report and monitoring-log entry. If a theme update overwrote fixes we made, re-applying them is included up to about 1 hour a month. A new theme or a new major theme version is quoted separately, as are new issues from new apps or content.
5. Re-test and refund guarantee
5.1 Every fix project includes a re-test. On path B the re-test is included if your developer deploys the patch within 60 days of delivery. 5.2 If critical in-scope issues remain after the re-test and we do not fix them within 30 days, we refund the fix portion of the price. “Critical” means a WCAG 2.2 A or AA failure on an in-scope template that stops a core task (finding a product, choosing options, adding to cart, reaching checkout) for keyboard or screen-reader users. 5.3 On path B the guarantee covers only issues our patch addressed and that we verified on your staging site or branch. Problems caused by your own deployment, later changes, or code we did not write are excluded.
6. Liability
6.1 Our total liability for any claim connected with a project is limited to the fees paid for that project (for monitoring: the fees paid in the 12 months before the claim). 6.2 We are not liable for indirect or consequential loss, lost revenue, legal claims by third parties, or fines. 6.3 Nothing in these terms limits liability that cannot be limited by law.
7. Data and tools
7.1 Our data-processing addendum (dpa.md) is part of these terms. 7.2 AI tools (Anthropic’s Claude) process your theme code and page content to help us audit and fix it. Model training on our conversations is switched off. We never export your customer data.
8. Ownership
8.1 You own the fixes we deliver for your store once paid in full. 8.2 We keep our tools, scripts, templates and methods, and may reuse general know-how. We will not publish your name or results without your permission (founding clients agree to a case study in exchange for their discount).
9. Agencies
When an agency orders on behalf of its client, the agency is our client and contracting party under these terms; we act as its sub-processor.
10. General
10.1 These terms are governed by Luxembourg law. Courts of Luxembourg City have jurisdiction, unless mandatory law says otherwise. 10.2 We may update these terms; the version accepted at payment applies to that order. 10.3 Contact: hello@stepfreecommerce.com.